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Documentation

Online store

An internet shop with a storefront, a cart, order intake, online payment and delivery. The customer places the order themselves, and you carry it from checkout to handover — in the same system that holds the POS, inventory and customers.

The public storefront: product cards with prices, a cart, the store descriptionThe public storefront: product cards with prices, a cart, the store description
The storefront opens through a direct link — no separate website needed

What is included

Core components

  • Online storefront — public catalog, cart, checkout without registration, delivery zones, online payment.
  • Orders — the order queue, assembly and handover statuses.
  • Clients — buyers, addresses, order history.

Optional components

  • Inventory — real availability on the storefront and a reserve for what is sold.
  • Loyalty — points on purchases, tiers and promo codes.
  • B2B pricing — price lists with volume tiers and the buyer cabinet.
  • Payroll — a commission for a manager or a courier.
  • Finance — expenses, profit and customer debts.
  • Marketing — requests from capture forms, segments and campaigns.

Catalog, reports, calendar, messenger, integrations and the AI assistant are available right away.

Three scenarios

ScenarioWho it is forWhat it sets up
🚚 Goods deliverySelling ready goods from stockSwitches on inventory, shows availability, hides what is gone, enables delivery
📦 Backorder and pre-orderGoods assembled or brought in for a customerAllows ordering at zero stock, requires a prepayment
💻 Digital goods and servicesFiles, consultations, certificatesTurns delivery off, keeps online payment

How the day goes

  1. The buyer places an order on the storefront: picks products, enters an address and a phone, pays online or chooses payment on delivery.
  2. The order lands in the queue with contents, amount and collection method. A notification arrives.
  3. Assembly. The manager marks assembled items. With inventory connected, goods are reserved and written off after handover.
  4. Delivery. The cost is calculated by zones: area, free-delivery threshold, pickup.
  5. Closing. A handed-over order turns into a sale, and the money joins revenue alongside POS receipts.
The «Orders» section: a list of orders with number, customer, amount, payment and fulfilment statusThe «Orders» section: a list of orders with number, customer, amount, payment and fulfilment status
Payment, assembly and deadline visible for every order

Order and delivery statuses

An order has two independent axes.

AxisValuesWhat it tells you
Order statusNew → confirmed → in progress → ready → completedWhat is happening with the order contents on your side
Delivery statusPending → handed over → in transit → deliveredWhere the parcel physically is

Payment is a third, separate characteristic: an order can be paid online in advance, paid on delivery or awaiting payment. So "paid" does not mean "shipped", and "ready" does not mean "paid".

What to set up after connecting

  • The storefront — name, description, contacts, cover: this is what the buyer sees.
  • The assortment — which catalog items to show. Not everything sold at a location belongs on a storefront.
  • Delivery zones — areas, prices, free-delivery threshold, pickup.
  • Payment — connect a payment provider; until then payment on delivery works.
  • Notifications — who to tell about a new order and where.
Online store settings: storefront publication, details, checkout parametersOnline store settings: storefront publication, details, checkout parameters
Publication, contacts and checkout rules

Frequently asked

Do we need a separate website? The storefront lives at its own link: put it in social media, in a messenger or print it as a QR code. If you already have a site, add the link as an "Order" button.

What about stock? With inventory connected, the storefront shows availability and keeps orders within stock. In the "Backorder" scenario zero stock is no obstacle.

What about prices? There is one price, from the shared catalog, so the storefront and the POS do not diverge. To sell cheaper to specific buyers, use personal prices and price lists.

The buyer asks where their order is. From the letter they open a status page that updates as the order is assembled and delivered. No cabinet or password needed.

Buyers do not receive letters. Check the company mail channel in Integrations: letters to customers go out in your name.

What about abandoned carts? The reserve is placed on confirmed orders, so an abandoned cart blocks nothing.

In short

  • The storefront opens through a link and needs no separate website.
  • Price and stock are shared with the POS and inventory.
  • Order status, delivery status and payment are three independent things.
  • The reserve is placed when an order is confirmed.

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